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If you have any questions contact us here or email us at support@thevelastudios.com.
Customer support is available 24/7 (24 hours a day, 7 days a week). We are always here to assist you with any inquiries or concerns.

Store Timezone:Our store operates across multiple time zones, including Australia and the USA, to better serve our international customers. Processing and support are handled based on the relevant regional business hours. Order Cutoff Time:Orders are processed on business days only. Orders placed during business hours are processed the same day, while orders placed after business hours, on weekends, or public holidays will be processed on the next business day.