What products do you offer?

At Nero Collective, we offer a range of drinkware products. The collection includes insulated bottles, portable coffee makers, and milk frothers. Customers can browse available products and select items based on their preferences.

How can I place an order?

Simply browse our website, select your desired products, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.

What payment methods do you accept?

We accept payments through American Express, Apple Pay, Google Pay, MasterCard, Shop Pay, Union Pay, Visa.

How long does shipping take?

Please see our Shipping Policy for processing times, delivery estimates, shipping costs and carriers.

Do you offer international shipping?

No, we currently only ship to Australia.

What happens if my payment is declined?

If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.

What is your return window?

You can return eligible items within 30 days of receiving your order. Items must be returned in their original condition, unused, and in their original packaging. Some items may not be eligible for return due to hygiene or safety reasons; these items will be clearly marked as non-returnable in the product description. See our Refund Policy for full details.

Who pays for return shipping?

Nero Collective covers return shipping costs for eligible returns. Email Info@nerocollective.com.au with your order number and reason for return. Our team will provide a return authorization, return instructions and a prepaid return label, as described in our Refund Policy.

Do you charge restocking fees?

No, Nero Collective does not charge any restocking fees.

How long do refunds take?

Once your return is received, we inspect it to ensure it meets the return policy requirements. After approval, we process your refund. It may take up to 10 business days for the amount to appear in your original payment method, depending on your bank or payment provider.

Store Information

Trading name: Nero Collective
ABN: 49 850 683 235

Address: 9 Norwest Ave, Laverton North VIC 3026, Victoria, Australia

Phone: +61 468 282 233
Email: Info@nerocollective.com.au

Customer Support Hours

Monday–Friday: 09:00 AM–06:00 PM Victoria, Australia time (AEST/AEDT).
Saturday & Sunday: Closed.

Time zone: Australia/Victoria, AEST (UTC+10) during standard time and AEDT (UTC+11) during daylight saving time.
Response time: We respond within one business day.

Customer Support Hours

Monday–Friday: 9:00 AM–6:00 PM, Victoria, Australia time (AEST/AEDT)
Saturday & Sunday: Closed

Time Zone: Australia/Victoria. AEST (UTC+10) during standard time; AEDT (UTC+11) during daylight saving time.
Response Time: We respond within one business day