FAQS
Have questions about our products, or services? Find answers to the most common inquiries here.
1
When My Order Will Be Shipped?
All orders are processed within 1–3 business days after purchase. Once shipped, you’ll receive a confirmation email with tracking details. Delivery times may vary depending on your location, but you should receive it around 4 to 10 business days.
2
Do you offer international shipping?
Yes we do offer international shipping
3
How Can I Modify/cancel My Order?
If you need to change or cancel your order, please contact us at support@thevelastudios.com within 2 hours of placing it. We’ll do our best to accommodate your request, but once an order is fulfilled, we’re unable to make changes.
4
What Happens If My Package Gets Lost?
If your order hasn’t arrived within the expected time frame or shows as "delivered" but you haven’t received it, please contact us at support@thevelastudios.com. We’ll work with the shipping provider to resolve the issue
Payment
1
What forms of payment do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You can also check out using Apple Pay, Google Pay, or Shop Pay for a faster experience.
2
What information do I need to check out?
To complete your order, you’ll need to provide your shipping address, billing address, contact email, and payment information. For faster checkout next time, you can create an account or use one of our express payment options.
3
How long does it take to process a refund?
Refunds are issued to the original payment method.
Processing time: usually 3–7 business days after receiving the returned item.