Privacy Policy
Last updated: October 12, 2026
Nero Collective operates this store and website in order to provide you, the customer, with a curated shopping experience (the "Services"). Nero Collective is powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our Services, or make a purchase.
Personal Information We Collect
We may collect the following categories of personal information:
- Contact details (name, email, phone, address)
- Financial information (payment details)
- Account information
- Transaction information
- Communications with us
- Device and usage information
How We Collect Your Information
Information may be collected directly from you, automatically through the Services, from service providers, and from partners or other third parties.
How We Use Your Information
- Providing, tailoring, and improving the Services
- Marketing and advertising
- Security and fraud prevention
- Communicating with you
- Legal compliance
How We Share Your Information
We may share your information with Shopify, vendors, business and marketing partners, affiliates, and in connection with business transactions or legal obligations.
Your Rights and Choices
Depending on where you live, you may have rights to access, delete, correct, or port your data, and to opt out of sale or sharing for targeted advertising. To exercise your rights, contact us at the details below.
Children's Data
The Services are not intended for children. We do not knowingly collect personal information about children under the age of majority.
Security and Retention
We take reasonable measures to protect your information. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account or provide the Services.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page.
Contact Us
Trading Name: Nero Collective
Address: 9 Norwest Ave, Laverton North VIC 3026, Victoria, Australia
ABN: 49 850 683 235
Phone: +61 468 282 233
Email: Info@nerocollective.com.au
Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM, Victoria, Australia time (AEST/AEDT)
Saturday & Sunday: Closed
Time Zone: Australia/Victoria. AEST (UTC+10) during standard time; AEDT (UTC+11) during daylight saving time.