Shipping Policy

Order Confirmation

Once you place your order, you will receive an order confirmation email. This means that we have received your order and pre-authorized your payment.

Dispatch

At Nero Collective our mission is to provide you with the best shipping options, wherever you are in Australia. Every day we strive to ensure the highest quality of service and fast delivery. After placing your order, you will receive updates on order status and shipping information. Once your order has been shipped, you will receive a track & trace number by email.

Shipping Costs

Processing & Delivery Times

• Processing time: 1–3 business days (Monday to Friday)
• Shipping time: 3–7 business days (Monday to Friday)
• Shipping carriers: Aramex Australia, StarTrack
• Daily cut-off time: 3:00 PM AEST — orders placed before 3pm are processed the same day; orders after 3pm are processed the next business day.

Order Acceptance & Pricing

We reserve the right to refuse or cancel an order at any time, including for incomplete or incorrect information, suspicions of fraud, and payment verification issues. We strive to provide accurate pricing, but if a pricing error is discovered, we may contact you for instructions or cancel your order.

Track Your Order

You can track your order with the track & trace number received via your shipping confirmation email. If you have not received a tracking number within 4 business days, please contact us at Info@nerocollective.com.au.

Customer Service

Trading Name: Nero Collective
Address: 9 Norwest Ave, Laverton North VIC 3026, Victoria, Australia
Phone: +61 468 282 233
Email: Info@nerocollective.com.au

Customer Support Hours

Monday–Friday: 9:00 AM–6:00 PM, Victoria, Australia time (AEST/AEDT)
Saturday & Sunday: Closed

Time Zone: Australia/Victoria. AEST (UTC+10) during standard time; AEDT (UTC+11) during daylight saving time.
Response Time: We respond within one business day